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Looking for help or information? Get the details you need and find out how to reach us.

Which of these describes you best?

I'm a private seller

You own a vehicle that you're selling, or plan to sell, on Auto Trader.

I'm a trade seller

You sell vehicles as part of your job or business.

I'm looking to buy

You're in the market for a new or used vehicle.

Review enquiries

You have a problem with a review

I want to complain

You have a problem we have not been able to solve.

Different enquiry

You don't fit any of those categories.

This information might help you

Help with your Auto Trader advert

Including assistance with placing and managing your listing.

See selling FAQs

See the costs of advertising on Auto Trader

Discover the best package for you.

See advertising costs

Get help with all aspects of selling a car

Our top tips to help you sell your car on Auto Trader.

Read selling advice

Learn how to stay safe when selling

Including information about spotting scams and getting paid safely.

See safety advice

This information might help you

All information and support for dealers is handled through Portal,
our dedicated website for people in motor trade.

Visit our Portal for retailers

This information might help you

Get help with all aspects of buying a car

Including choosing and inspecting cars, test drives and agreeing a price.

Read buying advice

Learn how to stay safe when you buy a car

Including information about spotting scams and paying advice.

See safety advice

This information might help you

Our reviews offering is now provided by Feefo, please contact Feefo on autotradersupport@feefo.com for help with the following:

Removing your review

A reviewer may request their review to be removed at any time.

Editing your review

Feefo do not allow users to edit reviews once published. If you wish to change your review, you can request it is removed and post another review.

Understanding why your review has been rejected.

Reviews can be rejected for 2 reasons:

The review broke Feefo's Content Moderation Guidelines. If your review was rejected, you may leave another review which will again be checked against Feefo's Content Moderation Guidelines.
- Feefo's Content Moderation Guidelines.
If you feel the review doesn't break any of Feefo's Content Moderation Guidelines, then it's possible the review was flagged as suspicious. Feefo reserves the right to remove any review it believes not to be genuine.

Please contact autotradersupport@feefo.com if you would like to discuss a rejected review in more detail.

Here is how to reach us

Is your issue security related?

Please visit our Safety & Security centre

Go to Safety & Security

Are you a trade customer?

Please visit Portal, where you can find the relevant contact information to log your complaint

Visit Portal

We do our best to make sure that your experience is as good as it can be and you'll never need to complain - but if there's something you're not happy with we want you to tell us so we can put it right.

Fill out our email form to help us get your complaint to the right person

Write

Include all relevant information to help us with your complaint

The Financial Ombudsman Service (FOS) is a free, independent service that looks into disputes between financial businesses and their customers. You can find out more or contact them using the links below. You have six months from the date of Auto Trader’s final response letter to refer your complaint to the FOS, where it relates to finance or insurance.

Website: www.financial-ombudsman.org.uk
Telephone: 0800 0234 567
Email: complaint.info@financial-ombudsman.org.uk
Address: The Financial Ombudsman Service, Exchange Tower, London E14 9SR

This information might help you

I'd like to delete my Auto Trader account

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Email us

Learn more about Auto Trader

Check the About Us section of our website.

About Auto Trader

Media & Investor enquiries

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Visit the press and investor site

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Come with us on our journey.

View careers at Auto Trader

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Here is how to reach us

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Write

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Auto Trader is committed to treating all of our customers fairly. For more information, read our Consumer Charter